frequently asked questions

Frequently Asked Questions

Westfield Gift Cards are welcomed in hundreds of participating retailers in all Westfield Shopping Centres in New Zealand. There are, however, a minority of retailers who may not accept the Westfield Gift Card. Please check in store before you purchase.

The Westfield Gift Card expires 12 months from the date of issue. The date of expiry is shown on the reverse of the Gift Card.
Please refer to our Terms and Conditions for more details.

Unlike other cards, Westfield Gift Cards can be replaced if lost, stolen or damaged. If you can provide the original Westfield receipt (not the EFTPOS receipt), our Customer Service team can cancel the lost, stolen or damaged Card and help you arrange for a replacement Card, subject to the Gift Card terms and conditions. Simply visit the Customer Service Desk at your local Westfield Shopping Centre or call the Gift Card Helpline on 0800 WESTFIELD or 0800 937 834.
Lost, stolen or damaged Cards may take up to 15 working days to be replaced. View Westfield Gift Card Terms and Conditions here.

If you are purchasing your Westfield Gift Card online, all major credit cards are accepted as payment. If you are purchasing in centre, you can pay using cash, EFTPOS or any major credit card.

No. The Westfield Gift Card can only be loaded with value once, at the time of purchase.

Westfield Gift Cards are not refundable. You should treat your Westfield Gift Card as if it was cash.

Your Westfield Gift Card can be used repeatedly until the value of the Card has been used (or the Card has expired). For purchases greater than the remaining Card balance, participating retailers may accept supplemental forms of payment, but this is subject to the policies of the individual retailer. Please consult the participating retailer for more information.

Some retailers do allow using more than one payment type to pay for an item. Please check with the retailer at point of purchase, as acceptance is subject to the policies of the individual retailer.

No. The Westfield Gift Card cannot be exchanged for cash.

No. The Westfield Gift Card can be used for making purchases only.

The quickest and easiest way is to check your balance online. You can also visit the Customer Service Desk at any Westfield Shopping Centre or text "WESTBAL,card number,PIN number" (no spaces) to 8810 (texts cost 50 cents per message).

Your PIN number is the 4-digit number that can be found underneath the scratch panel on the back of the Gift Card. Your Gift Card number is the 10-digit number - also on the back of your Card.

Simply call the Westfield Gift Card Help Line on 0800 WESTFIELD or 0800 937 834 or visit the Customer Service Desk at your nearest Westfield shopping centre for assistance.

Yes. When you check your balance online you will also receive a list of your transactions.

You cannot check your balance at individual retailers. However, balance enquiries can be made online, at all Westfield Customer Service Desks or by texting "WESTBAL,card number,PIN number" (no spaces) to 8810 (texts cost 50 cents per message).